# Intro to the Technical Support Program (TSP) Hosted by: CDSS Community Care Licensing (https://www.cdss.ca.gov/inforesources/child-care-licensing) Presented by: CDSS Technical Support Program Date: 2023-10 ยท Length: 27:24 Web page: https://childcare.support/t/cdss-tsp-intro/ NOTE: Presented October 2023. Rules and deadlines may have changed since; check Rules & laws for the current version. ## What it is A recorded introduction to the state licensing office's Technical Support Program: free, voluntary one-on-one help for providers meeting licensing rules. ## 3 things to know - TSP is part of the state licensing office but is not enforcement. Its analysts don't issue citations, and help is free. [presenter said at 00:07:53, not independently confirmed; presenter said at 00:08:07, not independently confirmed; presenter said at 00:08:44, not independently confirmed] - Any new or existing provider can get help. Ask your Licensing Program Analyst (LPA) to refer you to TSP. [presenter said at 00:11:42, not independently confirmed; presenter said at 00:11:55, not independently confirmed; presenter said at 00:19:01, not independently confirmed; presenter said at 00:19:13, not independently confirmed] - Taking part is voluntary, and TSP visits are always scheduled with you ahead of time, never unannounced. [presenter said at 00:15:39, not independently confirmed; presenter said at 00:16:38, not independently confirmed] ## What to do - To get one-on-one help, talk to your Licensing Program Analyst (LPA) about being referred to TSP. Referrals come through your local regional office. [presenter said at 00:19:01, not independently confirmed; presenter said at 00:19:13, not independently confirmed] - Look up TSP's resource guides and quarterly newsletters on the Community Care Licensing website. The presenters said the guides can be used to train staff. [presenter said at 00:19:41, not independently confirmed; presenter said at 00:19:54, not independently confirmed; presenter said at 00:20:12, not independently confirmed] - Sign up with your email address to get Provider Information Notices (PINs), which is how future TSP webinars are announced. [presenter said at 00:21:30, not independently confirmed; presenter said at 00:21:52, not independently confirmed] ## Welcome and how the webinar works - The presenters said the links in the presentation are in the PowerPoint, and the recording would be posted on the Community Care Licensing Division website. [presenter said at 00:00:03, not independently confirmed; presenter said at 00:00:09, not independently confirmed] - Questions went in the Q&A box and were answered out loud at the end, only for questions about the Technical Support Program. No written answers were given. [presenter said at 00:02:22, not independently confirmed] ## Presenters - Chris Jackson introduced himself as TSP's child care analyst for Northern California. He worked in child care and as a licensing analyst before joining TSP. [presenter said at 00:04:20, not independently confirmed; presenter said at 00:03:46, not independently confirmed] - The second presenter, Mike, is an analyst in TSP's residential technical support unit, based in Southern California. [presenter said at 00:06:37, not independently confirmed] ## What TSP is - TSP is part of the CDSS Community Care Licensing Division. It provides services and products to help providers meet licensing requirements. [presenter said at 00:07:53, not independently confirmed; presenter said at 00:08:00, not independently confirmed] - TSP is not enforcement. Unlike your LPA, a TSP analyst does not issue citations. [presenter said at 00:08:07, not independently confirmed] - TSP services are free. [presenter said at 00:08:44, not independently confirmed] - Services can include consultations, assessments, training, tools and sharing resources. [presenter said at 00:08:49, not independently confirmed] - TSP analysts include former licensing analysts (LPAs), certified administrators and facility directors. [presenter said at 00:09:16, not independently confirmed] ## Examples of what TSP can help with - The presenter said this is not a complete list. Examples: organizing staff records, understanding staff training rules, and building a training plan, which may include a training calendar. [presenter said at 00:10:00, not independently confirmed] - Understanding and meeting incident reporting requirements. [presenter said at 00:10:29, not independently confirmed] - Food service requirements and emergency and disaster planning. [presenter said at 00:10:36, not independently confirmed] - Getting ready for inspections under the Compliance and Regulatory Enforcement (CARE) tool, the licensing office's newer inspection process. [presenter said at 00:10:52, not independently confirmed; presenter said at 00:11:04, not independently confirmed] ## Who can use TSP - Services are open to any new or existing provider. [presenter said at 00:11:42, not independently confirmed] - If you see problems at your facility and want support, you can ask your LPA to refer you. [presenter said at 00:11:55, not independently confirmed] ## How a one-on-one engagement works - An engagement is one or more virtual or on-site visits, or a mix of both. [presenter said at 00:12:59, not independently confirmed] - It usually starts with a consultation by phone or virtual meeting to talk about your challenges and set goals. Your analyst then builds a support plan for your needs. [presenter said at 00:13:08, not independently confirmed; presenter said at 00:13:42, not independently confirmed] - How many follow-up meetings you have depends on how much support you need. Engagements also depend on your willingness to work on the agreed goals. [presenter said at 00:14:01, not independently confirmed; presenter said at 00:14:37, not independently confirmed] - TSP visits are always announced and scheduled with you. Your analyst tells your LPA and regional office when TSP will be at your facility. [presenter said at 00:15:39, not independently confirmed; presenter said at 00:16:00, not independently confirmed] - Taking part is voluntary, and any party can end the engagement at any time. [presenter said at 00:16:38, not independently confirmed] - At the end, the analyst writes a final report with the training, resources and recommendations given. The presenter said the analyst follows up about six months later. [presenter said at 00:17:03, not independently confirmed; presenter said at 00:17:23, not independently confirmed] - You can still contact your analyst with questions after the engagement ends. [presenter said at 00:17:46, not independently confirmed] ## How to get TSP help - TSP services come through a referral from your local regional office. Talk to your LPA about being referred. [presenter said at 00:19:01, not independently confirmed; presenter said at 00:19:13, not independently confirmed] ## Other TSP resources - TSP writes resource guides on several topics, posted on the Community Care Licensing website, which can be used to train staff. [presenter said at 00:19:41, not independently confirmed; presenter said at 00:19:54, not independently confirmed] - TSP publishes quarterly update newsletters on licensing changes and best practices. [presenter said at 00:20:12, not independently confirmed] ## Upcoming webinars (as of the recording) - Planned topics were a webinar on the CARE tool inspection process ("365 Days of Compliance") and one on writing an effective plan of correction. [presenter said at 00:20:56, not independently confirmed; presenter said at 00:21:24, not independently confirmed] - No dates were set. Future webinars are announced by Provider Information Notice (PIN), and signing up only takes an email address. [presenter said at 00:21:30, not independently confirmed; presenter said at 00:21:52, not independently confirmed] ## Contact and links - TSP has two units, with separate email addresses for child care and for residential and adult and senior care programs. The addresses are on the presentation slides. [presenter said at 00:25:15, not independently confirmed] - A links slide pointed to background checks, licensing laws and regulations, and licensing forms. [presenter said at 00:26:11, not independently confirmed] ## Sources - Official recording (YouTube): https://youtu.be/RFP8W_0TLL8 Independent notes, not an official record of any agency, host or presenter. Check official sources before acting.