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What you need › Webinar notes › CDSS Community Care Licensing

Intro to the Technical Support Program (TSP)

October 2023On-demand webinar27:24 long

Presented October 2023. Rules and deadlines may have changed since; check Rules & laws for the current version.

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A recorded introduction to the state licensing office's Technical Support Program: free, voluntary one-on-one help for providers meeting licensing rules.

Hosted by

CDSS Community Care Licensing

Presented by

CDSS Technical Support ProgramChris Jackson

Who it’s for

Licensed family child care homes
Child care centers

3 things to know

TSP is part of the state licensing office but is not enforcement. Its analysts don't issue citations, and help is free.
Any new or existing provider can get help. Ask your Licensing Program Analyst (LPA) to refer you to TSP.
Taking part is voluntary, and TSP visits are always scheduled with you ahead of time, never unannounced.

Do this

If you're struggling with a licensing requirement, ask your LPA to refer you to the Technical Support Program.

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What to do

To get one-on-one help, talk to your Licensing Program Analyst (LPA) about being referred to TSP. Referrals come through your local regional office.▶ 00:19:01
Look up TSP's resource guides and quarterly newsletters on the Community Care Licensing website. The presenters said the guides can be used to train staff.▶ 00:19:44
Sign up with your email address to get Provider Information Notices (PINs), which is how future TSP webinars are announced.▶ 00:21:30

Session notes

In the order it was presented. Open any part.

Welcome and how the webinar works

The presenters said the links in the presentation are in the PowerPoint, and the recording would be posted on the Community Care Licensing Division website.▶ 00:00:03
Questions went in the Q&A box and were answered out loud at the end, only for questions about the Technical Support Program. No written answers were given.▶ 00:02:13

Presenters

Chris Jackson introduced himself as TSP's child care analyst for Northern California. He worked in child care and as a licensing analyst before joining TSP.▶ 00:04:20
The second presenter, Mike, is an analyst in TSP's residential technical support unit, based in Southern California.▶ 00:06:37

What TSP is

TSP is part of the CDSS Community Care Licensing Division. It provides services and products to help providers meet licensing requirements.▶ 00:07:53
TSP is not enforcement. Unlike your LPA, a TSP analyst does not issue citations.▶ 00:08:07
TSP services are free.▶ 00:08:44
Services can include consultations, assessments, training, tools and sharing resources.▶ 00:08:52
TSP analysts include former licensing analysts (LPAs), certified administrators and facility directors.▶ 00:09:16

Examples of what TSP can help with

The presenter said this is not a complete list. Examples: organizing staff records, understanding staff training rules, and building a training plan, which may include a training calendar.▶ 00:09:42
Understanding and meeting incident reporting requirements.▶ 00:10:29
Food service requirements and emergency and disaster planning.▶ 00:10:39
Getting ready for inspections under the Compliance and Regulatory Enforcement (CARE) tool, the licensing office's newer inspection process.▶ 00:10:52

Who can use TSP

Services are open to any new or existing provider.▶ 00:11:42
If you see problems at your facility and want support, you can ask your LPA to refer you.▶ 00:11:55

How a one-on-one engagement works

An engagement is one or more virtual or on-site visits, or a mix of both.▶ 00:12:59
It usually starts with a consultation by phone or virtual meeting to talk about your challenges and set goals. Your analyst then builds a support plan for your needs.▶ 00:13:08
How many follow-up meetings you have depends on how much support you need. Engagements also depend on your willingness to work on the agreed goals.▶ 00:14:01
TSP visits are always announced and scheduled with you. Your analyst tells your LPA and regional office when TSP will be at your facility.▶ 00:15:39
Taking part is voluntary, and any party can end the engagement at any time.▶ 00:16:35
At the end, the analyst writes a final report with the training, resources and recommendations given. The presenter said the analyst follows up about six months later.▶ 00:17:03
You can still contact your analyst with questions after the engagement ends.▶ 00:17:46

How to get TSP help

TSP services come through a referral from your local regional office. Talk to your LPA about being referred.▶ 00:19:01

Other TSP resources

TSP writes resource guides on several topics, posted on the Community Care Licensing website, which can be used to train staff.▶ 00:19:44
TSP publishes quarterly update newsletters on licensing changes and best practices.▶ 00:20:12

Upcoming webinars (as of the recording)

Planned topics were a webinar on the CARE tool inspection process ("365 Days of Compliance") and one on writing an effective plan of correction.▶ 00:20:56
No dates were set. Future webinars are announced by Provider Information Notice (PIN), and signing up only takes an email address.▶ 00:21:30

Contact and links

TSP has two units, with separate email addresses for child care and for residential and adult and senior care programs. The addresses are on the presentation slides.▶ 00:25:13
A links slide pointed to background checks, licensing laws and regulations, and licensing forms.▶ 00:26:11

Links and what’s next

TSP resource guides (Community Care Licensing website)▶ 00:19:44
TSP quarterly update newsletters▶ 00:20:12
Provider Information Notice (PIN) email sign-up▶ 00:21:44
Presentation slides with all links (TSP webpage)▶ 00:24:35
Coming up: At the time of recording, TSP planned webinars on the CARE tool inspection process and on plans of correction, with dates to be announced by PIN.▶ 00:20:41

Where this comes from

Written from the sources below. It is not an official record of any agency, host or presenter. Links like ▶ 00:41:10 jump to that moment in the recording. ✓ checked means an official source confirms it; ⚠ check means an official source seems to say something different. Everything else is as the presenter said it.

RecordingOfficial recording (YouTube) added 2026-09-23

Every fact and its source (41, 0 checked)

What was said	When	Checked?
The links in the presentation can be accessed by downloading the PowerPoint. all links shown in the presentation can be accessed by downloading this PowerPoint	▶ 00:00:03	as said Something wrong?
The webinar was recorded and the recording would be available on the Community Care Licensing Division website. this webinar is being recorded and a copy of the recording will be available at the community car Licensing Division website	▶ 00:00:09	as said Something wrong?
Questions were answered verbally at the end; no written answers were given, and only questions about TSP were taken. we will verbally answer as many questions as possible we do want to know we are not providing written responses to the questions during this evening's webinar and we are only focusing on those questions that relate to the technical support program	▶ 00:02:22	as said Something wrong?
Chris Jackson is TSP's child care analyst for the Northern California region. I am the childcare analyst for the Northern California region	▶ 00:04:20	as said Something wrong?
Chris Jackson worked for the Community Care Licensing Division as an LPA before joining TSP. I was hired on with the Community Care Licensing Division and then had the pleasure of being an LPA	▶ 00:03:46	as said Something wrong?
The second presenter is a TSP analyst in the residential technical support unit. I'm a tsp analyst for the residential technical support unit and I'm based in Southern California	▶ 00:06:37	as said Something wrong?
TSP is part of the CDSS Community Care Licensing Division. tsp is part of the Department of Social Services Community Care Licensing Division	▶ 00:07:53	as said Something wrong?
TSP provides services and products to help providers meet licensing requirements. our program provides services and products to help providers meet licensing requirements	▶ 00:08:00	as said Something wrong?
TSP is not enforcement; a TSP analyst does not issue citations. tsp is not enforcement so unlike your LPA a tsp analyst does not issue citations	▶ 00:08:07	as said Something wrong?
TSP services are free. our services are also free they come at absolutely no cost to you	▶ 00:08:44	as said Something wrong?
TSP services may include consultations, assessments, training, and tools and resource sharing. some of the services that a tsp analyst will provide may include consultations assessments training and other tools and Source sharing	▶ 00:08:49	as said Something wrong?
TSP analysts include former LPAs, certified administrators and facility directors. includes former lpas previous certified administrators and facility directors	▶ 00:09:16	as said Something wrong?
A TSP analyst can help with staff training requirements, a training plan and a training calendar. your analysts can help you understand the regulations and requirements for staff training and then they can help you develop a training plan and part of that plan may include a recommendation to create a training calendar	▶ 00:10:00	as said Something wrong?
A TSP analyst can help with incident reporting requirements. your tsp analyst can also help you in understanding and meeting incident reporting requirements	▶ 00:10:29	as said Something wrong?
A TSP analyst can assess and consult on food service requirements and emergency and disaster planning. they're able to assess and consult with you in areas such as food service requirements and emergency and disaster planning	▶ 00:10:36	as said Something wrong?
Community Care Licensing's inspection process is the Compliance and Regulatory Enforcement (CARE) tool. compliance and Regulatory enforcement tool or also commonly referred to as the care tool	▶ 00:10:52	as said Something wrong?
A TSP analyst can give support and guidance on the CARE tool. tsp analyst can provide support and guidance on the care tool	▶ 00:11:04	as said Something wrong?
TSP services are available to any new or existing provider. our services are available to any new or existing providers	▶ 00:11:42	as said Something wrong?
A provider can ask their LPA to refer them for TSP services. you can reach out to your LPA a and ask them to refer you for services	▶ 00:11:55	as said Something wrong?
An engagement is one or more virtual or on-site visits, or a hybrid. the engagement process consists of one or more virtual or on-site visits or it can be a hybrid of both	▶ 00:12:59	as said Something wrong?
An engagement usually starts with an initial consultation by phone or virtual meeting. typically there'll be an initial consultation between you and your analyst and that will usually be by phone or a virtual meeting	▶ 00:13:08	as said Something wrong?
The analyst develops a support plan tailored to the provider's needs. your analysts can then begin to develop a s a support plan that is tailored to meet your needs	▶ 00:13:42	as said Something wrong?
The number of follow-up meetings depends on the provider's need for support. the number of meetings whether they be virtual and or in person are determined by the provider's need for support	▶ 00:14:01	as said Something wrong?
Engagements depend on the provider's willingness and ability to make progress on agreed goals. engagements are also based on the provider's willingness and ability to make progress on the agreed upon goals	▶ 00:14:37	as said Something wrong?
TSP visits are always announced; an analyst never shows up unannounced. tsp visits are always announced	▶ 00:15:39	as said Something wrong?
The TSP analyst notifies the LPA and regional office when TSP will be at the facility. your tsp analyst will reach out to your LPA and regional office and this is just to notify them when tsp will be at your facility	▶ 00:16:00	as said Something wrong?
Taking part in TSP is voluntary, and any party can end the engagement at any time. participating in tsp is strictly voluntary and the engagement can be terminated by any party at any time	▶ 00:16:38	as said Something wrong?
When an engagement is completed, the analyst writes a final report summarizing it. they will write a final report summarizing the engagement	▶ 00:17:03	as said Something wrong?
The analyst follows up about six months after the engagement ends. they will follow up with you approximately six months after the engagement ends	▶ 00:17:23	as said Something wrong?
Providers can still contact their analyst after the engagement is complete. they can still meet and have access to their Analyst at any time once the engagement is complete	▶ 00:17:46	as said Something wrong?
TSP services are provided through a referral from the local regional office. tsp services are provided through a referral process from your local regional office	▶ 00:19:01	as said Something wrong?
Talk to your LPA about being referred to TSP. talk to your licensing program analyst or LPA about being referred to tsp	▶ 00:19:13	as said Something wrong?
TSP develops resource guides on several topics to help providers meet licensing requirements. we develop comprehensive resource guides on several topics	▶ 00:19:41	as said Something wrong?
The resource guides are on the CCLD website and can be used as training tools for staff. these resources are currently available at the the CLD website and can be used as training tools that can be shared with your staff	▶ 00:19:54	as said Something wrong?
TSP publishes quarterly update newsletters. we publish quarterly update newsletters	▶ 00:20:12	as said Something wrong?
A planned webinar, "365 Days of Compliance", would cover the CARE tool inspection process. 3 65 days of compliance this training will discuss the compliance in regulatory enforcement or care tool inspection process	▶ 00:20:56	as said Something wrong?
Another planned webinar would cover developing an effective plan of correction. developing an effective plan of Correction	▶ 00:21:24	as said Something wrong?
The dates were not yet set; future webinars are announced through a Provider Information Notice (PIN). the dates for these trainings have not yet been determined but all future webinars will be announced through a provider information notice or pin	▶ 00:21:30	as said See the rule Something wrong?
Signing up for PIN notices only requires an email address. all you need to do is provide an email address	▶ 00:21:52	as said See the rule Something wrong?
TSP has two units (child care; residential and adult and senior care), each with its own email. there are two units to the technical support program	▶ 00:25:15	as said Something wrong?
The links slide includes background checks, licensing laws and regulations, and licensing forms. you can find more information on background checks	▶ 00:26:11	as said Something wrong?